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Price, specifications and terms of offers
are subject to change without notice. Access Trading is not
responsible for typographical and/or photographical errors. Retail
products are accompanied by the original manufacturer warranty.
Access Trading does not offer any technical support or sales
advice. Customer pays return shipping charges for all returning
merchandise. Access Trading reserves the right to refuse service
to anyone.
Payment Methods
All orders must be
placed through Access Trading web site. Access Trading does not
accept C.O.D. orders. The only payment methods Access Trading
Corp. accepts is Wire Transfer or through the following credit
cards:
Visa
MasterCard
Discover
American Express
JCB
Shipping Criteria & Methods
Access-Trading offers
shipments within the Continental U.S..
Access Trading offers International shipping options only to
Brazil at this time, however the customers are responsible to pay
for the Taxes and Duties if applicable when the merchandise
arrives in Brazil.
Consider 24-48 hours of processing time prior to shipment. Access
Trading does not process orders during weekends or holidays, thus
allow additional time for weekend or holiday orders.
Access Trading does not guarantee same-day shipping
Once shipped:
UPS Next Day Air Early A.M. > next-business-day by 8:00 a.m.
delivery to major cities and 8:30 a.m. to other cities.
UPS Next Day Air > next-business-day by 10:30 a.m. delivery to
major-city commercial areas and mostly by noon to other areas or
cities.
UPS Next Day Air Saver > next-business-afternoon delivery.
UPS 2nd Day Air > second-business-day delivery.
UPS 3 Day Select > third-business-day delivery.
UPS Ground > delivery within 4-7 business days.
No deliveries will be made on Saturday, Sunday or Holiday.
Price Matching
Access Trading does
not price match competitors. For your convenience, all of our most
current pricing is listed on our web site and updated daily.
Prices are non-negotiable.
Sales Tax
Sales tax is only
required for orders shipping within our resident state of
business. Therefore, all orders shipping within Florida and
California State will be charged the applicable sales tax.
Product Testing
Access Trading,
like other e-commerce companies, ships items in the condition they
were received from the original manufacturer/distributor. Access
Trading does not conduct product testing before shipping any
merchandise.
Returns Policy
When you purchase
something on Access Trading, we want you to be completely
satisfied. All merchandise unless otherwise indicated may be
returned within 30 days from the original invoice date for a
refund, except:
Any product missing the serial number or UPC bar code.
Notebooks
Notebooks are non-refundable. Notebook purchases within 30 days
from the original invoice date are eligible only for repair in
case of a defective notebook.
Ink Cartridges and Toners
Ink cartridges and toners may only be returned for refund within
30 days of the original invoice date if the retail/OEM packaging
is unopened and not tampered with.
Refurbished Merchandise
All refurbished merchandise is non-refundable. Refurbished
merchandise is eligible only for repair within 15 days from the
original invoice date.
CPUs
CPUs must be returned within 7 days from the original invoice date
for a refund. Additional deductions may be made for CPU returns to
reflect the current market value.
Memories
Some type of memories are non-refundable.
Media
Media is non-refundable. Media examples: CD-R, CD-RW, DVD-R, DVD-RW,
diskettes, minidisks, back-up tapes, etc.
Software
Software may only be returned for refund within 10 days of the
original invoice date if the retail/OEM packaging is unopened and
not tampered with. Opened software cannot be returned for refund.
If you have opened a software purchase and discovered a damaged
and/or defective disc, you may exchange the software for an
identical replacement by contacting Access Trading Customer
Service within 10 days of the original invoice date at rma@Access-Trading.com
and acquiring an RMA (Return Merchandise Authorization) number.
Access Trading is not responsible for system/software
incompatibility, and incompatibility issues do not qualify
software as damaged or defective. Customers are encouraged to
contact the respective software publisher for answers to technical
questions, such as minimum system requirements, prior to purchase.
An RMA (Return Merchandise Authorization) number is required for
all returns. A 15% restocking fee may apply. Customer pays return
shipping charges for all returning merchandise. These terms apply
to all refunds.
Customers must inform Access Trading of any order discrepancy
within 7 days from the original invoice date so that we may
investigate and resolve the situation accordingly.
Physical Damage Policy
Physical damage to any product purchased on Access Trading will
effectively void warranty coverage. Physical damage includes but
is not limited to improper handling and/or any other type of
damage sustained by irregular usage.
Improper installation of CPU fans and/or improper clocking may
cause CPUs to chip. CPUs that are chipped, burnt or have bent pins
are considered physically damaged and cannot be returned for
refund or replacement. Access Trading encounters bent pins
regularly when inspecting physically damaged CPUs. Forcing a
processor into position will not solve an installation problem and
may consequently void any applicable warranty coverage. Intel and
AMD will not accept physically damaged processors back from Access
Trading. As a result, Access Trading will return any physically
damaged CPU back to the customer at the customer's expense.
Restocking Fee
A 15% restocking fee will be applied to all
returns for refund. Shipping charges are non-refundable. No
refunds after 30 days.
Technical Support
Access Trading does not offer any sort of technical assistance. We
cannot offer advice on compatibility of items, make product
recommendations, provide technical support or sales advice. We
post all of the information the manufacturer provides us with for
your convenience. Please contact the manufacturer directly for
accurate answers to your technical questions or for additional
information or specifications that are not posted on Access
Trading.
Processing Time
You can expect your order to be processed
within approximately 24-48 hours, provided the items are in stock
and there are no problems with payment verification. Access
Trading does not guarantee same day-shipping. Orders are not
processed on weekends and holidays, thus allow additional time for
weekend or holiday orders.
Back-orders
Access Trading does not sell backordered merchandise. We will
never purposely charge a customer for an item that we do not
physically have in stock at the time of purchase. Occasional
inventory discrepancies may occur due to inaccurate inventory
counts or possibly because the last few items on our shelves are
damaged and/or not in a condition that we can in good faith sell
to a customer. In that instance we will refund your credit/debit
card for the item, along with any applicable tax fees and shipping
charges. An automated e-mail will also be sent to your Access
Trading login to alert you of the situation.
Order Status
Access Trading will keep you informed of
your order status via e-mail. All tracking information will be
e-mailed to your Access Trading ID once your order has shipped.
You may also acquire your order status and other live updates by
logging in to your account on our website.
Security
Nowadays security is a priority and thats
why we take it so seriously. All on-line transactions are sent
through our secure server and encrypted with 128-bit technology.
Once we receive your information through the internet, only
trusted, authorized employees will process the payment to make
sure your information is handled with the utmost level security.
Privacy
Access Trading respects your privacy. We
will not under any circumstances sell or release your information
to anyone except as outlined in our privacy policy. All of the
information obtained from our web site will be used for processing
purposes only. The only e-mails you will receive from Access
Trading are updates to any recent orders and/or returns. If you
have opted to, you may receive by e-mail occasional newsletters
and/or promotions from us.
Change Orders
You may request a change to your order
provided the order has not already been charged to your account.
Please call 1-786-507-3737 during Access Trading's hours of
operation to request a change to your order. Please have your
sales order (SO) or customer number ready for better assistance.
We do not accept change order requests via e-mail because it is
unlikely we will receive the message in time to make an adjustment
due to the sheer volume of e-mails we receive each day.
Cancel Orders
You may request than an order be cancelled
provided the order has not already been processed and shipped.
Simply call 1-786-507-3737 during Access Trading's hours of
operation to request an order cancellation. You will receive a
credit for the full amount to your credit/debit card in
approximately 1-2 business days. We do not accept order
cancellation requests via e-mail because it is unlikely we will
receive the message in time to void the order due to the sheer
volume of e-mails we receive each day.
Resellers
Unfortunately, we do not currently have a
reseller or discount program available at this time. Access
Trading currently already negotiates the best possible price for
you, and offers these great discounts to all of our customers
through our web site. Anytime we receive any specials or
promotions, we will immediately post them on our web site for you
to take advantage.
Tax: All customers outside Florida State and California State
will not be charged any tax. Therefore, there is no need to fax or
set up any reseller tax exemption form.
For Florida State Resellers: please place your first order as
normal, and fax over your reseller permit and this form with your
Sales Order number. We will remove all tax from your order. Click
here to view and print our reseller tax exemption form.
Volume Discounts
Access Trading does not have a reseller or
discount program available at this time. We work hard to negotiate
the best values on the Internet and offer these tremendous values
to all of our customers via our website. The entire inventory
shown online is live, posted daily and accessible 24 hours/7 days
a week. We also do our best to advertise any specials, promotions
or rebates for our customers' benefit.
Product Listings
Access Trading strives for accuracy in all
item descriptions, photographs, compatibility references, detailed
specifications, pricing, links and any other product-related
information contained herein or referenced on our website. Due to
human error and other determinates we cannot guarantee that all
item descriptions, photographs, compatibility references, detailed
specifications, pricing, links and any other product-related
information listed is entirely accurate, complete or current, nor
can we assume responsibility for these errors. In the event of a
product listed on our website is labeled with an incorrect price
due to some typographical, informational, technical or other
error, Access Trading shall at its sole discretion have the right
to refuse and/or cancel any order for said product and immediately
amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other websites from Access Trading
are provided as resources to customers looking for additional
information and/or professional opinion. Access Trading does not
assume responsibility for the claims and/or representations made
on these or any other websites.
Product Revisions
Access Trading is not responsible for
changes or variations in product specifications and/or physical
appearance. In the interest of our customers, Access Trading puts
forth its best efforts to ensure that all product information is
up-to-date and factual. Unfortunately there are varying
determinates which, although infrequent, could cause the
information on our website to become outdated without our
immediate knowledge. This includes but is not limited to new
versions or revisions, color deviations, retail package
alterations and other variations that may be considered
inconsequential by the manufacturer. Access Trading relies on the
manufacturer to communicate these differences. Presently we have
no way of alerting customers prior to purchase in the event the
manufacturer fails to do so. Consequently, Access Trading will not
be held responsible for product revision changes.
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